Frequently Asked Questions

We provide a comprehensive range of surgical equipment including robotic surgery systems, laparoscopic instruments, imaging and visualization systems, energy devices, sterilization equipment, OR tables, surgical lighting, anesthesia equipment, and surgical accessories. Our portfolio covers all major surgical specialties.

We serve healthcare facilities in over 50 countries worldwide. We have offices in North America (Boston), Europe (London), Asia Pacific (Singapore), and the Middle East (Dubai). Our global network ensures local support wherever you are located.

Yes, all our medical devices are FDA approved and comply with international regulatory standards including CE marking in Europe. We maintain the highest quality and safety certifications across our entire product portfolio.

We have over 15 years of experience in the surgical technology industry, serving more than 2,500 healthcare facilities worldwide. Our track record demonstrates our commitment to innovation, quality, and customer satisfaction.

You can request a product demonstration by contacting us through our website, calling our sales team at +1 (800) 555-1234, or emailing [email protected]. We offer both on-site demonstrations at your facility and virtual demonstrations.

Yes, we offer flexible financing and leasing options to accommodate different budget requirements. Our financial services team can work with you to create a payment plan that fits your facility's needs. Contact us for more information about financing terms.

Absolutely. We maintain a comprehensive inventory of genuine OEM replacement parts and accessories for all our equipment. Orders can be placed through your account manager or our customer service team, with expedited shipping available for urgent needs.

All equipment comes with a comprehensive manufacturer's warranty covering parts and labor. Warranty periods vary by product category, typically ranging from 1 to 3 years. Extended warranty options are also available for purchase.

We provide comprehensive training programs including on-site hands-on training, virtual learning modules, and certification courses. Training is tailored to your surgical team's experience level and covers equipment operation, maintenance, troubleshooting, and best practices for optimal outcomes.

Yes, we provide 24/7 technical support with emergency response capabilities. Our support team can be reached by phone at +1 (800) 555-9999, and we offer remote diagnostics to resolve many issues quickly. For critical situations, we dispatch technicians for on-site support within 2 hours.

Our preventive maintenance program includes scheduled inspections, performance testing, calibration, cleaning, software updates, and replacement of wear-and-tear components. The program is designed to maximize equipment uptime, extend lifespan, and ensure consistent performance.

Our average response time for repair requests is less than 2 hours for emergencies. Many issues can be resolved remotely through our advanced diagnostics capabilities. For on-site repairs, we maintain a network of factory-trained technicians and stock critical replacement parts to minimize downtime.

Installation timelines vary depending on the equipment complexity and facility requirements. Simple equipment installations can be completed in 1-2 days, while complex robotic surgery systems may require 1-2 weeks including setup, integration, calibration, and staff training. We provide detailed project timelines during the planning phase.

Yes, our installation team handles complete integration with your existing hospital information systems (HIS), picture archiving and communication systems (PACS), and other clinical systems. We ensure seamless data flow and compatibility with your current infrastructure.

We conduct a comprehensive site assessment before installation to evaluate space requirements, electrical capacity, HVAC needs, network infrastructure, and any structural modifications needed. We provide a detailed site preparation checklist and work with your facilities team to ensure readiness.